Technical support
Include your iOS version, app version, selected server, and the exact error message. Do not send passwords or private server credentials.
[email protected]UMBRA support
How can we help?
Connection troubleshooting, subscriptions, privacy requests, and product feedback are handled here.
Email supportPrivacy requests
Request access to or deletion of account-linked information. We may ask for limited details needed to locate and verify the relevant device account.
[email protected]Troubleshooting
Common questions.
Confirm that the device has internet access, allow the iOS VPN configuration when prompted, then try another server. If a previous VPN profile is active, disconnect it before retrying. Restricted networks may block VPN protocols.
Choose a geographically closer server with lower latency, switch between Wi-Fi and cellular data, and pause large downloads. Speed depends on your network, distance, congestion, device, and remote services.
Confirm that you are signed in with the Apple ID used for purchase. Open UMBRA's subscription screen and tap Restore purchases. You can verify status in iOS Settings under Apple ID and Subscriptions.
Open iOS Settings, tap your name, choose Subscriptions, select UMBRA VPN, and choose Cancel Subscription. Deleting the app does not cancel billing.
Apple controls App Store billing and refund decisions. Visit reportaproblem.apple.com while signed in with the purchasing Apple ID and select the relevant transaction.
Delete the app to remove ordinary local data, then email [email protected] to request deletion of account-linked server records. Include your request but do not send passwords or payment card details.
Before contacting us
Useful details speed things up.
Send the app version, iOS version, approximate time of the issue, selected server, network type, and screenshots of any error. Never include a password, private key, full payment card number, or unrelated personal information.